Quality Policy Statement 2025 – 2026

The company is committed to operating every aspect of the business to those standards that offer the highest possible quality of service to our clients.

The management believes that customer (client) satisfaction is an important key to the success of the business and this message is cascaded throughout the company.

Our objective is to achieve customer satisfaction and repeat business by providing services that conform to, or exceed, our client’s requirements and by working to eliminate the potential for errors.

We will ensure that this Quality Policy Statement, and the associated procedures, is applied to all activities and work undertaken within the company by:

• The establishment and regular review of business objectives through an effective monitoring and management review process
• Ensuring that we fully identify and conform to the needs of our customers, meeting or exceeding our customer’s expectations for product quality and performance
• Timely delivery of products and services
• Immediately addressing and resolving any issues, preventing problems from occurring and/or recurring, and thereby earning our clients’ trust
• Continuously improving our processes and systems
• Ensuring that all personnel are properly trained to fully understand, effectively implement and maintain this Policy so that they are better able to serve our customers.

All Company operations, decisions, plans and actions will be conducted in accordance with this Policy.

This Policy Statement will be reviewed on an annual basis by the Senior Management Team.

Signed:

Issue Date: 1st May 2025

Matthew Ellison – Director

Review Date: 1st May 2026